Refund Policy

Chargebacks

Freak Worker reviews cases of payment provider chargebacks and disputes on behalf of Sellers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Seller’s favor. If the chargeback case allows, Freak Worker (or one of Freak Worker Payment Services Providers) will return parts or full revenue back to Sellers, otherwise the chargeback amount will be borne by the Seller. 

Refunds 

• Freak Worker does not automatically refund payments made for canceled orders, or for Hourly Contracts – canceled Weekly Report, back to your payment provider. Funds from cancellations are returned to the Buyer’s Fiverr Balance and are available for future purchases on Freak Worker. 

• Refunds from Buyer’s Freak Worker Balance (i.e. refunds directly to your payment provider) can be requested from the billing page. The refund will be based on your payment method(s), amount and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.

• Sellers may offer a partial refund with respect to a specific Order or Weekly Report to the Buyer. Upon acceptance by the Buyer of such partial refund, the amount will be automatically refunded to the Buyer‘s payment method. In the event that Freak Worker will not be able to refund the agreed amount to Buyer’s payment method, such amount will be added to Buyer’s Freak Worker Balance.

Need help?

Contact us at {email} for questions related to refunds and returns.